No Wellington Airport Duty Free Service
Dear Valued Customers
It is with regret that we had to end our duty free service for passengers arriving or departing at Wellington Airport.
JR/Duty Free, who operates the duty free concession at Wellington Airport and the passout facility we used to distribute goods at the airport, had increased its charges to us by 240%. This means the cost to us of handing out the average bag of duty free at Wellington Airport increased from $13 to $44. Unfortunately this increase means that our service was not sustainable.
This has been a hard decision for us to make as we have had a 25 year association with Wellington Airport, firstly as an on-airport duty free provider from 1986 to 2009, and latterly by offering our pioneering online duty free service.
If you have any questions regarding our service, please contact our customer service team on 0800 829 3733 or email email@example.com