Store Locations and Opening Hours
Collection points:
Auckland International Airport:
Passengers departing from or arriving in to Auckland International Airport need to collect their goods from the collection point called "The Collection Point". On departure, this is located immediately after immigration and security. On arrival, this is located before Customs and baggage collection. Click here to view the location of "The Collection Point".
If you are a Passenger arriving into Pier B (Gates 15 & 16) will have a 4 minute walk to the Collection Point to uplift your order before proceeding to clear customs. Click here to view the location of "The Collection Point".
Christchurch International Airport:
Passengers departing from or arriving in to Christchurch International Airport need to collect their goods from the collection point called Tax and Duty Free Shopping. On departure, this is located after passport control and security screening. On arrival, this is located prior to passport control.
Wellington International Airport:
It is with regret to announce that we are no longer able to service duty free pick-up for passengers arriving or departing at Wellington Airport. Click here for more information.
Dunedin International Airport:
Passengers departing from or arriving in to Dunedin International Airport need to collect their goods from the collection point located inside the Duty Free Stores New Zealand store. On departure, this is located after immigration and security. On arrival, this is located before Customs and baggage collection.
Rotorua International Airport:
Passengers departing from or arriving in to Rotorua International Airport need to collect their goods from the collection point located inside the Duty Free Stores New Zealand store. On departure, this is located after immigration and security. On arrival, this is located before Immigration and baggage collection.
Queenstown International Airport:
Passengers departing from or arriving in to Queenstown International Airport need to collect their goods from the collection point located inside the Duty Free Stores New Zealand store (soon to be renamed Aelia Duty Free). On departure, this is located after immigration and security. On arrival, this is located before Customs and baggage collection.
Please note that we do not service cruise ships.
Important information for customers placing arrival orders:
In the unlikely event that your return flight to New Zealand is diverted to another airport, please ensure that your duty free docket (a printout of the order email that you receive) is stamped by New Zealand customs at the airport in which you clear customs. This will allow us to distribute the goods to you after your return.
Store opening Hours:
Call Centre:
The toll-free call centre (0800 829 3733) is open from 9am to 5pm from Monday to Friday and 10am to 5pm Saturday and Sunday. The Call Centre is not open on public holidays but this website can still take your order - please allow 2 business days to process your order following a public holiday. Duty Free Orders can be made by contacting the call centre during these hours.
Please note that up to two business days notice may be required to process pre-orders.
Ph: 0800 829 3733 (toll-free from New Zealand)
or 1-800 652 169 (toll-free from Australia)
or +64 4 3807500 (from other countries)
Duty Free Stores New Zealand - Hamilton City
24 Garden Place, Open 7 days
Monday to Friday 9am to 5.30pm
Saturday 10am to 4pm
Sunday 10.30am to 3.30pm
Free delivery to Auckland Airport.
Ph: 07 839 5237
Click here to visit Hamilton City webpage.
Duty Free Stores New Zealand - Dunedin Airport
Open for every international departure and arrival, 24 hours, 7 days a week.
Ph: 03 486 2772
Duty Free Stores New Zealand - Hamilton Airport
Virgin Australia has ceased its international service at Hamilton Airport on October 27 2012.
You can still use your Frequent Buyer Membership to pre-order your duty free for pick up at a range of New Zealand international airports, including Auckland. Order on this website www.dutyfreestores.co.nz or at our award winning Hamilton city store, located at 24 Garden Place Hamilton. Pre-order your duty free, up to six months in advance and take advantage of the fantastic discounts we offer through our loyalty programme.
Duty Free Stores New Zealand - Rotorua Airport
Open for every international departure and arrival, 24 hours, 7 days a week.
Ph: 07 345 8550
Duty Free Stores New Zealand (soon to be called Aelia Duty Free) - Queenstown Airport
Open for every international departure and arrival, 24 hours, 7 days a week. Public lounge store open until 5PM, 7 days a week.
Ph: 03 441 4275
Duty Free Stores Australia - Gold Coast and Adelaide Airports
Open for every international departure and arrival, 24 hours, 7 days a week.
Ph: +617 5536 9051
Email: service@dutyfreestores.com.au
We are not able to service duty free pick-up for passengers arriving or departing at Wellington Airport.
JR/Duty Free, who operates the duty free concession at Wellington Airport and the passout facility we use to distribute goods at the airport, had increased its charges to us by 240%. This means the cost to us of handing out the average bag of duty free at Wellington Airport would have increased from $13 to $44. Unfortunately this increase means that our service is currently unavailable at Wellington Airport at this time.