Collection points:
Auckland International Airport:
Passengers departing from or arriving in to Auckland International Airport need to collect their goods from the collection point called "The Collection Point". On departure, this is located after immigration and security. On arrival, this is located before Customs and baggage collection. Click here to view the location of "The Collection Point".

Christchurch International Airport:
Passengers departing from or arriving in to Christchurch International Airport need to collect their goods from the collection point called Tax and Duty Free Shopping. On departure, this is located after immigration and security. On arrival, this is located before Customs and baggage collection.

Wellington International Airport:
Passengers departing from or arriving in to Wellington International Airport need to collect their goods from the collection point located inside the JR Duty Free store. On departure, this is located after immigration and security. On arrival, this is located before Customs and baggage collection.

Dunedin International Airport:
Passengers departing from or arriving in to Dunedin International Airport need to collect their goods from the collection point located inside the Duty Free Stores New Zealand store. On departure, this is located after immigration and security. On arrival, this is located before Customs and baggage collection.

Hamilton International Airport:
Passengers departing from or arriving in to Hamilton International Airport need to collect their goods from the collection point located inside the Duty Free Stores New Zealand store. On departure, this is located after immigration and security. On arrival, this is located before Customs and baggage collection.

Rotorua International Airport:
Passengers departing from or arriving in to Rotorua International Airport need to collect their goods from the collection point located inside the Duty Free Stores New Zealand store. On departure, this is located after immigration and security. On arrival, this is located before Immigration and baggage collection.

Queenstown International Airport:
Passengers departing from or arriving in to Queenstown International Airport need to collect their goods from the collection point located inside the Duty Free Stores New Zealand store. On departure, this is located after immigration and security. On arrival, this is located before Customs and baggage collection.

Important information for customers placing arrival orders:
In the unlikely event that your return flight to New Zealand is diverted to another airport, please ensure that your duty free docket (a printout of the order email that you receive) is stamped by New Zealand customs at the airport in which you clear customs. This will allow us to distribute the goods to you after your return.

Store opening Hours:
Call Centre:
The toll-free call centre (0800 829 3733) is open from 9am to 5pm from Monday to Friday, excluding public holidays. Duty Free Orders can be made by contacting the call centre during these hours.
Please note that up to two business days notice may be required to process pre-orders.
Ph: 0800 829 3733 (toll-free from New Zealand)
or 1-800 652 169 (toll-free from Australia)
or +64 4 3807500 (from other countries)

Duty Free Stores New Zealand - Hamilton City
24 Garden Place, Open 7 days:
Monday - Friday from 9am to 5pm
Weekends from 10am to 3pm
Free delivery to Auckland Airport.
Ph: 07 839 5237

Duty Free Stores New Zealand - Dunedin Airport
Open for every international departure and arrival, 24 hours, 7 days a week.
Ph: 03 486 2772

Duty Free Stores New Zealand - Hamilton Airport
Open for every international departure and arrival, 24 hours, 7 days a week.
Ph: 07 843 3246

Duty Free Stores New Zealand - Rotorua Airport
Open for every international departure and arrival, 24 hours, 7 days a week.
Ph: 07 345 8550

Duty Free Stores New Zealand - Queenstown Airport
Open for every international departure and arrival, 24 hours, 7 days a week. Public lounge store open until 5PM, 7 days a week.
Ph: 03 441 4275

Duty Free Stores Australia - Gold Coast and Adelaide Airports
Open for every international departure and arrival, 24 hours, 7 days a week.
Ph: +617 5536 9051
Email: service@dutyfreestores.com.au