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Duty Free Wellington Airport


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Important information for Wellington Airport users

Dear Valued Customers

It is with regret that we have had to end our duty free service for passengers arriving or departing at Wellington Airport.

JR/Duty Free, who operates the duty free concession at Wellington Airport and the passout facility we use to distribute goods at the airport, had increased its charges to us by 240%. This means the cost to us of handing out the average bag of duty free at Wellington Airport would have increased from $13 to $44. Unfortunately this increase means that our service is not sustainable.

This has been a hard decision for us to make as we have had a 25 year association with Wellington Airport, firstly as an on-airport duty free provider from 1986 to 2009, and latterly by offering our pioneering online duty free service.

We are disappointed that Australian-based JR/Duty Free had decided to take this action.

Over the time we have been in the duty free industry, passout charges for duty free and tax free items at all New Zealand airports have been around $13 for an average bag of duty free goods. In Auckland and Christchurch airports, where the airport companies run the passout facility (instead of the duty free operator), those charges remain at around $13. JR/Duty Free believes they can justify a charge of $44 simply for placing our goods on a shelf for our customers to collect. We do not believe this is an acceptable charge. In fact in many cases this charge would exceed the duty being saved by the customer.

We are investigating all our options in an effort to find a way to continue servicing Wellington Airport and our Wellington customers. This includes making a complaint to the Commerce Commission. We have also asked Wellington Airport to provide us with a separate passout facility at the airport. Wellington Airport has been a strong and vocal proponent of competition in the aviation sector and our hope is that they will apply this same logic to the duty free sector and come forward with a workable solution.

As from today we will stop accepting orders for Wellington Airport for any travel date after the 28th of February. All orders that we have already processed will be available for pick up at Wellington Airport. Orders for Auckland and Christchurch Airports remain unaffected.

If you have any questions regarding your orders, please contact our customer service team at service@dutyfreestores.co.nz

What can you do to help?

If you feel strongly about competition in the duty free industry then you may wish to make your feelings known by writing to the following people:

Yours sincerely

Grant Archibald
CEO
Duty Free Stores New Zealand

Confused about our pricing? Let us explain!

Normal price
This is our regular Duty Free price available online through this website. This price could however differ from our in-store prices.

Special price
We often have discounts on our products that are available to all online shoppers. These prices (if applicable) will be shown as a "Special price". Special prices only last for a limited time (and we often have limited stocks), so if you see a special that you like, grab it!

Member price/Your price
These prices are our special Duty Free prices only available to our Frequent Buyer Club Members. The Club is free to join and you can get up to 20% off your purchase when you order online or over the phone. For more information, close this window and click on the "Frequent Buyer Club" link in the menu at the top.

To see the lowest possible price you're entitled to (including Twin and Triple Packs) please enter your Frequent Buyer Number or Discount Code at the top right hand side of the page.

Please note that two working days (Mon - Fri) are required for all pre-orders placed online via this website. Orders over $100 are delivered free of charge to the international Airport where your international flight arrives into or departs from. A $10 delivery charge applies to orders under $100.