How to Use the Duty Free Stores New Zealand website |
For more information on customs allowances, please click here. If you are unsure about the products you are carrying with you, please check with customs at the country you are travelling to for more information or contact New Zealand customs if travelling to New Zealand.
Searching for products on this website:
To search for products by name, simply use the search field available on each page. To browse by a particular category, simply select the required category from the drop down menu near the top of each page. Ex: To go to scotch whisky, point to Alcohol and then select the sub-category Scotch Whisky. Alternately, simply click on Alcohol to have a look at all available sub-categories under Alcohol.
Using membership numbers or discount vouchers:
If you have a Duty Free Stores New Zealand discount voucher, you will be able to use the discount code given on your voucher on this website to get your discount. Simply enter the discount code in the discount code field located on every page at any time. This will display discounted prices for all products viewed on the site.
For Frequent Buyer Club members: Your Frequent Buyer Club membership number is also your discount code.
Alternately, you can also enter the discount code or membership number at the time you review the shopping basket contents.
Pre-Ordering duty free:
Once you find what you are looking for, simply click on the "Buy" button to add the product to your shopping cart. Once all products have been added to the shopping cart, simply Proceed to checkout and enter your personal details and flight details. Please note that we require two working days notice to accept all internet orders. If you do not have two working days before your flight, please contact us by ringing 0800-TAXFREE (0800-829373).
Once the details have been filled in, you will be transferred to a secure web page where your credit card details will be accepted. Once the order has been received, an automated email will be sent to you containing all the flight details and products details. Orders are usually processed by the end of the next business day and a confirmation email is sent once this is done. The confirmation email contains a "Collection Docket Number" and a printout of the confirmation email is required to collect the duty free goods at the collection point. The next time you place an order with Duty Free Stores New Zealand, you will be able to log-in as a "Returning Customer" using your email address and password.
Note for returning customers: If you have placed an order with Duty Free Stores New Zealand in the past using a particular email address, you will need to log-in on the checkout page as a "Returning Customer" if you want to use that same email address again. To log-in, you will need to enter your email address and password. If you have forgotten your password, please click on the "Retrieve password" option and you will be emailed your password.
Once an order is processed, it can then be collected at any of the collection points around New Zealand. Please note that you might be asked to produce your passport for identification at the collection points.
More information:
If you still need more information about using the website, feel free to contact us via email or phone at 0800-TAXFREE(829373) or +64-4-3807500.