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Contact details

Duty Free Stores New Zealand
PO Box 21042
Wellington
New Zealand
Toll-Free (from within NZ): 0800 TAXFREE (0800 829 3733)
Toll-Free (free from Australia excluding Vodafone Prepay): 1-800 652 169
All other countries: +64-4-380 7500
Fax number: +64-4-388 6643
service@dutyfreestores.co.nz


Please have a look at the list of Frequently Asked Questions and instructions for using this website. If these pages do not answer your question, you can contact us by ringing our call centre. Our call centre is open between 9am and 5pm from Monday to Friday (excluding public holidays) and Saturday and Sunday 10am to 5pm. To learn more about Duty Free Stores New Zealand visit the About Us page by clicking here.


Alternatively, simply fill out the following form with your contact details and we will get in touch with you by the end of the next day. Emails received by us during business hours are mostly replied to on the same day.


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Confused about our pricing? Let us explain!

Normal price
This is our regular Duty Free price available online through this website. This price could however differ from our in-store prices.

Special price
We often have discounts on our products that are available to all online shoppers. These prices (if applicable) will be shown as a "Special price". Special prices only last for a limited time (and we often have limited stocks), so if you see a special that you like, grab it!

Member price/Your price
These prices are our special Duty Free prices only available to our Frequent Buyer Club Members. The Club is free to join and you can get up to 20% off your purchase when you order online or over the phone. For more information, close this window and click on the "Frequent Buyer Club" link in the menu at the top.

To see the lowest possible price you're entitled to (including Twin and Triple Packs) please enter your Frequent Buyer Number or Discount Code at the top right hand side of the page.

Please note that two working days (Mon - Fri) are required for all pre-orders placed online via this website. Orders over $50 are delivered free of charge to the international Airport where your international flight arrives into or departs from. A $6 delivery charge applies to orders under $50.